The Rug Truck Reviews

"Therugtruck.com" accepts the following methods for payment: VISA, MasterCard, American Express, Discover, JCB, Diner's Club, Shopify Pay, Apple Pay, Google Pay and Paypal. The credit card will be charged as soon as the "Submit Order" button on the checkout page is clicked to place the order. If a credit card is used for an order that was attempted but not completed, an order that was cancelled or an order that is still processing, and a charge from The Rug Truck appears on the statement, it is because the financial institution placed a temporary authorization on the account to ensure funds will be available if the order goes through. As soon as the returned merchandise is received and deemed suitable for return, the account will be credited. It may take several days for the issuing bank to process the credit before it appears on the statement. To modify or cancel an order once it has been submitted, the Customer Service Department must be contacted by phone or email.

Therugtruck.com offers a variety of area rugs at competitive prices. Customers can find rugs starting from as low as $55.00, with options ranging up to $650.00. The site features significant discounts, with some rugs discounted from $295.00 down to $73.75. The pricing reflects the company's commitment to delivering more for your floor at prices that customers will love. They also provide free shipping and a 110% price match guarantee, ensuring that customers receive the best value for their purchase. The cost-effectiveness is further enhanced by no re-stocking fees for returns within 30 days, making it a customer-friendly choice for online rug shopping.

The Rug Truck offers a wide variety of rugs from top vendors and designers in the industry. The service includes free shipping, free return shipping within 30 days, and no re-stocking fees. If a better price is found somewhere else, The Rug Truck will match it up to 110%. Every rug sold comes with a full one-year manufacturer's warranty. This warrants the rug against manufacturing defects in workmanship or materials for a one (1) year period from the date of delivery. However, normal wear and tear is not warranted. The Rug Truck is required to charge sales tax on orders shipped to delivery addresses in New Jersey. Additional taxes vary by state and local jurisdiction. All taxes are calculated on the checkout page. The credit card will be charged as soon as the "Submit Order" button on the checkout page is clicked to place the order. As soon as the returned merchandise is received and deemed suitable for return, the account will be credited. It may take several days for the issuing bank to process the credit before it appears on the statement. Many area rugs look alike but are not identical. To qualify for a price match, the competitor’s product must be the exact same brand, item number, pattern, material, size, shape, and color as the one offered for sale. The competitor's price must be verified at the time of purchase. The Rug Truck will not match prices on competitor’s products that are factory seconds, off-quality, clearance, or closeout items. The Rug Truck reserves the right to verify the item’s identity and competitor’s advertised price before honoring a price match. The Rug Truck also reserves the right to reject any price match request that does not meet the policy's qualifications.

Therugtruck.com offers a diverse range of area rugs with various styles including Flatweave, Vintage Style, Floral Pattern, Tribal Style, Natural Fiber, and Faux Animal Skin. The site features a selection of Allora rugs in different colors such as beige, bone, green, grey, and light brown. Customers can shop by size, color, style, or price, and benefit from services like free shipping, free return shipping within 30 days, and a price match guarantee. The Rug Truck also provides personalized shopping tools like Style Quiz and Size Quiz to assist customers in finding the perfect rug. Additionally, they offer personalized design advice and encourage customers to share their choices on social media with the hashtag #rugmyroom for tailored suggestions.

Therugtruck.com accepts a variety of payment methods for customer convenience. Customers can use VISA, MasterCard, American Express, Discover, JCB, Diner's Club, Shopify Pay, Apple Pay, Google Pay, and Paypal. This allows for a flexible and secure shopping experience, catering to different preferences for online transactions.

At "Therugtruck.com", every rug sold comes with a 30-Day, In-Home Trial. If a customer is unhappy with the purchase for any reason, the rug may be returned within 30 days of delivery as long as it is in unused condition. All returns will be shipped back at the expense of The Rug Truck. However, merchandise returned damaged by the consumer, without a return authorization number (RA#) or more than 30 days after the RA# was issued may be refused or incur a 20% service fee. Area rugs from the Last Stop collection are always final sale.

In terms of shipping, the service includes free shipping, free return shipping within 30 days and no re-stocking fees. If a better price is found somewhere else, they will match it up to 110%.

Every rug sold comes with a full one-year manufacturer's warranty. This warrants the rug against manufacturing defects in workmanship or materials for a one (1) year period from the date of delivery. The manufacturer will repair or replace the rug, at its discretion, at no cost. Normal wear and tear is not warranted. Although the rugs are covered by the manufacturer, The Rug Truck provides assistance to facilitate submission of the warranty claim to the manufacturer.

Please note that these policies are subject to change and it's recommended to check the website for the most current information.

Therugtruck.com provides free shipping and free return shipping within 30 days with no re-stocking fees. If customers are unhappy with their purchase, they may return the rug in unused condition within 30 days of delivery. Additionally, the company offers a price match guarantee up to 110% if a better price is found elsewhere, under certain conditions detailed on their FAQs page. A full one-year manufacturer's warranty is included with every rug, covering manufacturing defects in workmanship or materials, with the manufacturer repairing or replacing the rug at no cost. Normal wear and tear is not covered under this warranty.

To receive personalized design advice from Therugtruck.com, customers can engage with the company through their #rugmyroom campaign on Instagram. By tagging a post with this hashtag, customers can get tailored rug suggestions. Additionally, the website offers a Rug Buying Guide and encourages the use of Pinterest for inspiration. For more direct assistance, customers can contact the customer service team during business hours or via email at contactus@therugtruck.com.

Therugtruck.com offers a 30-Day, In-Home Trial on every rug, except for Last Stop rugs and rug pads that have been opened. Customers can return their rug within 30 days of delivery if they are unhappy with the purchase, provided it is in unused condition. The return credit will appear on the customer's account as soon as the returned merchandise is received and deemed suitable for return. It may take several days for the issuing bank to process the credit before it appears on the statement. Normal wear and tear are not covered under the return policy. For any issues related to returns and refunds, customers can contact the customer service department at the provided email address.